Terms and Conditions of Sale

ONLINE STORE TERMS & CONDITIONS

PLACING AN ORDER

Payment is by PayPal, credit card or direct bank transfer only.

Your account details are safely encrypted and we will not keep details of your card or bank account number.

We can only accept orders for delivery within New Zealand.

  • You should receive two emails from us;

The first email confirms we have received your order.

The second email is sent to confirm it has been dispatched.

 

AVAILABILITY

Occasionally, a requested product has gone out of stock in the time between ordering and processing.  We will contact you to either arrange for a refund, or to back-order the product, if appropriate.

 

DELIVERY

  • We deliver every weekday, excluding all Public Holidays.

   All orders are sent from our Auckland logistics facility. 

  • We do not offer a refrigerated service.
  • If no-one is home we leave delivery boxes by the front door. 

If you’d like your delivery left elsewhere, or you have particular information about delivering to your location, please state this in the Delivery Instructions box on the Check Out page.

 

DELIVERY CHARGES

All orders under $70 will incur a delivery charge, the cost depends on where you live.  

They are delivered by PBT Couriers and are trackable.

Auckland region

  • $7.00
  • Overnight delivery

Nationwide

  • $10.00
  • Overnight delivery
  • If Rural: Extra one-two days delivery time

 

SOMETHING WRONG ?

Sometimes damage can occur in transit. If you’re not satisfied with the condition of the goods you have received please contact the deliveries team (021 589 185) Monday to Friday 9am to 4pm, or orders@threefountains.co.nz, to arrange a refund or replacement.  Any claims need to be made within 24 hours

 

Let us know if your delivery has not arrived in a timely manner.

We can call the courier and track your delivery progress. Three Fountains will not be liable for a delay in delivery that is due to causes beyond our control.

 

 COLLECTION OF INFORMATION

Three Fountains website contains forms which collect personal information about our customers. We will only use this information to the extent authorised by the customer.

By shopping on the Three Fountains website the Customer authorises Three Fountains to collect, retain and use their personal information for:

  • processing the customer's registration application
  • sending the customer advertising or promotional material
  • undertaking any dealings or transactions with the customer;
  • enforcing any legal or other rights Three Fountains may have with the customer